At Bookly Africa, we understand that sometimes travel plans change unexpectedly. Here's our refund policy for the various travel products we offer:
1. Hotels: Hotel bookings made through our website are refundable if cancelled within the cancellation period specified by the hotel. The cancellation policy is provided during the booking process and is also available in your booking confirmation email. If you cancel within the specified period, we will process your refund promptly.
2. Tour Packages and Activities: Tour and activity bookings made through our website are refundable if cancelled within the cancellation period specified by the tour operator. The cancellation policy is provided during the booking process and is also available in your booking confirmation email. If you cancel within the specified period, we will process your refund promptly.
3. Rental Properties/Spaces: Rental properties and spaces booked through our website are refundable if cancelled within the cancellation period specified by the property owner. The cancellation policy is provided during the booking process and is also available in your booking confirmation email. If you cancel within the specified period, we will process your refund promptly.
4. Car Rentals: Car rental bookings made through our website are refundable if cancelled within the cancellation period specified by the car rental company. The cancellation policy is provided during the booking process and is also available in your booking confirmation email. If you cancel within the specified period, we will process your refund promptly.
5. Event Tickets: Event tickets purchased through our website are refundable if cancelled within the cancellation period specified by the event organizer. The cancellation policy is provided during the booking process and is also available in your booking confirmation email. If you cancel within the specified period, we will process your refund promptly.
Please note that all refunds are subject to the terms and conditions of the relevant supplier and any applicable fees. If you need assistance with processing a refund, please contact our customer service team and we will do our best to assist you.
Thank you for choosing Bookly Africa!
